FAQ

Can't find your answer? Email support@vidaderiches.com and we'll get back to you within 24–48 hours.

Orders & Shipping

How long does shipping take?

In-stock pieces ship within 1–2 business days and usually arrive 3–4 business days after that. Made-to-order pieces ship within 7–10 business days. Each product's Shipping tab tells you which one it is.

Do you offer free shipping?

Yes. Every U.S. order over $80 ships free. Orders under $80 see the shipping cost at checkout.

What does "made to order" mean?

Our drops start with a limited first run that ships right away. Once those are gone, each piece after is made for you and ships within 7–10 business days. Same piece, same quality, just made after you order.

How do I track my order?

You'll get a tracking link by email as soon as your order ships. You can also check your order status anytime from the link in your order confirmation email.

Do you ship internationally?

Yes, we ship to select countries. Rates and delivery times show at checkout. Duties and taxes may apply.

Can I change or cancel my order?

Email us within 12 hours of placing your order and we'll do our best. Once an order has shipped, it can't be changed.

My package says delivered but I don't have it.

Check with neighbors and around your building first, since carriers sometimes mark packages delivered a day early. If it still hasn't shown up after 48 hours, email us with your order number and we'll help you file a claim with the carrier.

Sizing & Fit

How do your pieces fit?

Most of our pieces are cut boxy and relaxed. Some tees are cropped and our sweats and denim run wide and baggy. Every product has a Size Guide tab with exact measurements and notes on how it fits.

Are your pieces unisex?

Yes. Everything is designed to be worn by anyone. Check the size guide and model measurements on each product to find your fit.

I'm between sizes. What should I get?

Size up for a looser, oversized look, or size down for a closer fit. On cropped tees, size up if you want more length. Still unsure? Email us your height and usual size and we'll help.

Product & Care

Why does my piece look different from the photos?

Our distressing, washes and paint details are done by hand, so no two pieces are exactly alike. Small differences in rips, fades and splatter are part of the design, not a defect. That's what makes yours one of one.

How should I wash my pieces?

Turn inside out, wash cold on a gentle cycle, and hang dry. Skip the dryer and bleach. For rhinestone and screen-printed pieces, never iron directly on the design. Washed and distressed pieces will keep softening and wearing in over time.

Will sold-out pieces restock?

Most drops are limited, so restocks aren't guaranteed. When something does come back, our SMS list hears about it first.

Returns & Exchanges

What is your return policy?

Made-to-order and final sale pieces can't be returned. See our full refund policy for details. 

Can I exchange for a different size?

Yes, as long as the size you want is in stock. Email us with your order number and the size you need, subject to fees, if the size isn't available, a credit will be applied 

My order arrived damaged or wrong.

We're sorry about that. Email us within 3 days of delivery with your order number and a photo, and we'll make it right with a replacement or credit refund.

Payment

What payment methods do you accept?

All major credit and debit cards, Shop Pay, Apple Pay and Google Pay. Every checkout is secure and encrypted.

Can I pay in installments?

Yes. Choose Shop Pay at checkout to split your order into 4 interest-free payments.

Drops & Members

How do I hear about new drops first?

Join our SMS list. Members get early access to every drop and discounts nobody else gets. Sign up from the menu under "Become a member."

Where are you based?

Miami, Florida, born and raised. Vida de Riches started here and the city runs through everything we do. Our pieces are designed in Miami and crafted by our manufacturer in Spain, then shipped to you from right here at home.